We are happy to refund or exchange any item within 7 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).
What you need to do:
RETURNS FROM OUTSIDE THE E.U. must be labeled ‘Returned unwanted GB merchandise’ to avoid import duties.
Returns, Kids Designerwear, Latimers, 6 Shaw Street, Worcester, WORCS WR1 3QQ.
What happens next?
I cannot return my order within 7 business days, what should I do?
Please contact us if you think the time frame will be a problem, we always try and work out a solution to help.
How do I return a faulty or incorrect item?
Please contact us before sending the parcel back; let us know the problem and we will advise you how to return it. The Sale of Goods Act 2979 provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that it is immediately evident, or occurs within 6 months of the item(s) being received. All items returned as faulty will be inspected, and any items deemed subject to fair wear and tear will not be accepted as faulty.
If you have received an item(s) as a gift you can exchange it for another item(s) of the same value or more, provided that you pay the cost difference and the additional shipping, import duties and taxes.
I wish to cancel my order
You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the item(s), or within 7 days of receipt of the item(s) by following our returns process. Please contact us via e-mail: firstname.lastname@example.org, stating that you wish to cancel your order. Please note that Kids Designerwear reserve the right to refuse unsolicited order returns.